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Frequently Asked Questions

Is Alexander a nonprofit agency?

Yes, Alexander is a 501-c-3 North Carolina nonprofit corporation. Contributions to the agency are fully deductible.

Who supports Alexander financially?

Alexander is supported by fees for services paid out of pocket or through insurance plans, by Medicaid, fees paid by county departments of social services, grants from the juvenile justice system, corporations, foundations, and gifts from individuals.

What opportunities are there to get involved with the agency?

Alexander receives nearly $1 million in financial support each year from corporations, foundations, and individuals. Additionally, thousands of dollars worth of gifts in kind are received each year, with many of those gifts going directly to the children we serve in the form of clothing, school supplies, recreational equipment, and more. Many corporations also provide manpower and materials to keep our campus in good repair, and others provide direct care services. Alexander supports an extensive volunteer program and volunteers currently work in a variety of roles from child mentors and lunch buddies, to office workers and fundraisers. To be a part of the dedicated supporters who play a part in making positive changes in the lives of children in treatment, contact Lynn Crutchfield, President of Alexander Children’s Foundation.

What programs and services does Alexander Youth Network offer?

Alexander offers 13 programs and services to meet the needs of each child or adolescent. Alexander believes that children experience success when they are treated through connected programs operating as one continuum of care, also known as our Service Array. As children move through the continuum, there is less disruption, steadier progress, and increased positive outcomes.

How do children get into a program offered by Alexander?

Children are referred to programs by family, physicians, schools, county departments or social services, insurance plans, hospitals, and North Carolina Area Mental Health programs.

What does it cost to receive services from Alexander?

Each service has its own fee schedule. Fees for most services are covered by private insurance plans or by Medicaid depending on your personal circumstances. When the quality of service exceeds what fees will cover, we depend on charitable dollars from our community to invest in the quality treatment we offer as a way to create positive changes now and in the future. Some programs are paid for by grants from departments of social services, the department of juvenile justice, or other organizations and institutions. Alexander’s Intake Department at 855-362-8470 can provide more details on fees and payment arrangements.

How long do children usually stay in a program?

The duration of stay in a program depends on the severity of the problem, the stipulations of the referring agency or insurance provider, and the nature of the program itself. Stay at The Relatives crisis shelter is limited to two weeks. A typical stay in psychiatric residential treatment might be four to six months; a child may stay in Therapeutic Foster Care for a year.

How do you apply for Day Treatment?

The day treatment program combines a therapeutic treatment program with an academic program to help children make improvements in both behavior and learning. Children are admitted through Alexander’s Intake Department and must have a mental health diagnosis in order to participate in the program. You can reach the Intake Department by phone, 855-362-8470, or email at intake@aynkids.org.

If a child is staying in the Psychiatric Residential Treatment Facility, what kind of meals do they receive?

We strive to provide balanced, tasty, and nutritional meals 7 days a week 3 times a day. In addition to that, we provide two healthy snacks and fresh fruit daily. We also address and provide accommodated menus for children with special dietary needs. If your child is unable to take a meal or snack due to unsafe behavior, the staff will offer the meal or snack as soon as possible.

Our nutrition program meets the required USDA guidelines for school meals. Our Wellness Policy helps promote good health through nutrition, education, and exercise. Our Wellness Policy is available online, at the front desk, or can be viewed on the cafeteria bulletin board.  We encourage you to review our Wellness Plan and to provide feedback.