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FAQ

Frequently Asked Questions

Is Alexander a nonprofit agency?

Yes, Alexander is a 501-c-3 North Carolina nonprofit corporation. Contributions to the agency are fully deductible.

Who supports Alexander financially?

Alexander is supported by fees for services paid out of pocket or through insurance plans, by Medicaid, fees paid by county departments of social services, grants from the juvenile justice system, corporations, foundations, and gifts from individuals.

What opportunities are there to get involved with the agency?

Alexander receives nearly $1 million in financial support each year from corporations, foundations and individuals. Additionally, thousands of dollars worth of gifts in kind are received each year, with many of those gifts going directly to the children we serve in the form of clothing, school supplies, recreational equipment and more. Many corporations also provide manpower and materials to keep our campus in good repair, and others provide direct care services. Alexander supports an extensive volunteer program and volunteers currently work in a variety of roles from child mentors and lunch buddies, to office workers and fundraisers. To be a part of the dedicated supporters who play a part in making positive changes in the lives of children in treatment, just call the main desk at 704.366.8712 and tell the receptionist that you would like to get involved.

What programs and services does Alexander Youth Network offer?

Alexander provides over a dozen programs from three main categories: outpatient, residential and community services. Clients in residential programs live in Alexander facilities while undergoing treatment. Residential programs include psychiatric residential treatment offered at Alexander’s main campus on Thermal Road in Charlotte, and Alexander’s shelter for runaways and children in crisis known as The Relatives. Non-residential, community-based programs include Multi-systemic Therapy, Therapeutic, Intensive and Specialized Foster Care, Intenstive In-Home teams, and Day Treatment alternative education programs. Outpatient services include Diagnostic Assessment, Outpatient Therapy, and Psychological Testing services.

How do children get into a program offered by Alexander?

Children are referred to programs by family, physicians, schools, county departments or social services, insurance plans, hospitals and North Carolina Area Mental Health programs.

What does it cost to receive services from Alexander?

Each service has its own fee schedule. Fees for most services are covered by private insurance plans or by Medicaid depending on your personal circumstances. When the quality of a service exceeds what fees will cover, we depend on charitable dollars from our community to invest in the quality treatment we offer as a way to create positive changes now and in the future. Some programs are paid for by grants from departments of social services, the department of juvenile justice or other organizations and institutions. Alexander’s Intake Department at 855-362-8470 can provide more details on fees and payment arrangements.

How long do children usually stay in a program?

The duration of stay in a program depends on the severity of the problem, the stipulations of the referring agency or insurance provider, and the nature of the program itself. Stay at The Relatives crisis shelter is limited to two weeks. A typical stay in psychiatric residential treatment might be four to six months; a child may stay in Therapeutic Foster Care for a year.

What does Severely Emotionally Disturbed (SED) mean?

The term refers to children who are not necessarily developmentally disabled, but whose mental health diagnoses prevent them from functioning in normal social settings and forming normal family and peer relationships. Their emotional disturbance may cause them to be unsuccessful in school and cause them to lag behind peers scholastically. A SED can be anything from Attention Deficit Disorder to Psychosis. Most of the children treated at Alexander suffer from SEDs severe enough to significantly impair their ability to be successful in their daily lives. Treatment is usually geared toward solving the problems that are causing their illness, or –in the case of chronic illnesses–helping children and their families develop coping skills so that they can enjoy their childhood and grow into successful young adults.

Are the children in Alexander's programs mentally ill?

Most children in Alexander’s programs have a mental illness diagnosis. Some programs however work with children who are at-risk, meaning their social and environmental circumstances could lead to problems unless there is intervention. The Relatives youth crisis shelter is one of those programs.

How do you apply for Day Treatment?

Alexander provides campus-based day treatment programs at six locations in the region: Charlotte Campus, Charlotte-CMS Partner Site, Charlotte-Uptown, Lincolnton, Dallas, and Shelby. The programs combine a therapeutic treatment program with an academic program to help children make improvements in both behavior and learning. Children are admitted through Alexander’s Intake Department, and must have a mental health diagnosis in order to participate in the program.

If a child is staying in the Psychiatric Residential Treatment Facility, what kind of meals do they receive?

We strive to provide balanced, tasty and nutritional meals 7 days a week 3 times a day. In addition to that we provide two healthy snacks and fresh fruit daily. We also address and provide accommodated menus for children with special dietary needs.  If your child is unable to take a meal or snack due to unsafe behavior, staff will offer the meal or snack as soon as possible.

Our nutrition program meets the required USDA guidelines for school meals.  Our Wellness Plan helps promote good health through nutrition, education, and exercise.   Our Wellness Plan is available at the front desk or can be viewed on the cafeteria bulletin board.  We encourage you to review our Wellness Plan and to provide feedback.